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Online reviews - IELTS Speaking Part 3 Questions with Answers

Discussion Topic: Online reviews

1. What kinds of things do people write online reviews about in your country?

In my country, people write online reviews about a wide variety of things. Some common categories include restaurants and cafes, hotels and accommodations, tourist attractions and destinations, retail stores and shopping experiences, etc.

Additionally, people also write reviews about customer service experiences with various companies or brands. This can include their satisfaction with the support they received or any issues they encountered during their interaction.

2. Why do some people write online reviews?

 Writing online reviews has become a common practice in today’s digital age. People engage in this activity for various reasons, all of which contribute to the overall value and usefulness of online reviews.

One primary reason why individuals write online reviews is to provide feedback on their experiences with a particular product or service. By sharing their opinions and insights, they aim to inform other consumers about the quality and performance of the item or service in question. This helps potential buyers make informed decisions and avoid potential pitfalls.

3. Do you think that online reviews are good for both shoppers and companies?

 Yes, I do think that online reviews are good and positive for both customers and companies for many reasons.

For shoppers, online reviews provide valuable insights into the quality, performance, and usability of a product or service. They serve as a source of information that helps shoppers make informed decisions before making a purchase.

On the other hand, online reviews are beneficial for companies as well. Positive reviews act as social proof, building trust and credibility for potential customers. They can also help boost sales by highlighting the strengths of a product or service. Additionally, negative reviews provide companies with valuable feedback that they can use to identify areas for improvement and make the necessary adjustments to enhance customer satisfaction.

 

Discussion Topic: Customer service

4. What do you think it might be like to work in a customer service job?

 Working in a customer service job can be both rewarding and challenging. It requires strong communication skills, patience, and the ability to handle difficult situations with professionalism.

In a customer service role, you will be responsible for assisting customers with their inquiries, complaints, and requests. This could involve answering phone calls, responding to emails or live chats, and providing solutions to issues or concerns.

5. Do you agree that customers are more likely to complain nowadays?

 Yes, it can be argued that customers are more likely to complain nowadays. With the rise of social media and online review platforms, customers have an easier and more accessible platform to voice their complaints and dissatisfaction. In the past, customers may have been limited to filing a complaint with the company directly or sharing their negative experiences with friends and family. However, now they can reach a much wider audience through online channels.

6. How important is it for companies to take all customer complaints seriously?

 When it comes to customer complaints, companies cannot afford to ignore them. Taking all customer complaints seriously is of utmost importance for businesses.

Customer complaints provide valuable feedback and insights into areas where the company may be falling short in delivering a satisfactory customer experience. By addressing and resolving these complaints, companies have an opportunity to improve their products, services, and overall customer satisfaction.